Healthcare professionals have many interactions each day, a number of which involve extremely high stakes. In some, the mission of the organization (such as patient care) is at stake. In others, vital revenue is stake. In still others, unnecessary costs may be avoided. In each of these arenas, there can be a profound positive or negative impact on the organization and those it serves.
EffectiveArts, a leading consulting, research, and training firm, provides healthcare professionals with tools to be effective with High Stakes Interactions. EffectiveArts' tools are powerful, robust, and flexible. They are designed for the complex, dynamic, and nuanced nature of human interactions.
EffectiveArts' tools provide increased effectiveness in potentially charged situations with patients and their families, such as the delivery of:
Poor prognosis Grave prognosis Death notification Adverse event disclosure Medical error disclosure
EffectiveArts' tools also provide increased effectiveness in communications between healthcare professionals and co-workers within their department, co-workers from other departments, and professionals from other agencies. Enhanced skills in these interactions can result in the needs of all stakeholders being addressed, true partnerships being formed, and increased efficiency.
A sample of EffectiveArts' programs for the healthcare professions can be found below. Each program can be tailored to address the concerns of specific groups such as physicians, nurses, social workers, technicians, etc. Contact us for specific details regarding any of these programs.
A. Healthcare Professionals and Support Staff
Patient and Family Interaction Intensive (includes delivering bad news)
Competencies Sign-Offs Using Simulations
Working Effectively with Other Professionals
Call Center Training (e.g., Customer Service Department)
B. Management
Leadership Skills
Building Community in the Workplace / Manager as “Community Leader”
Using Assessment and Evaluation for Steering / Building a Learning Community
C. All Staff
Customer Service
Interdepartmental Relations
Organization-as-Community
Using Performance Evaluation as a Powerful Compass
D. New Employees
Orientation
Basic Patient and Family Interactions Training
Competencies Sign-off
E. Evaluation
Design and implementation of a comprehensive assessment and evaluation system to monitor the multiple factors that impact and contribute to the fulfillment of the organization's mission.
G. Board of Directors Development
Have the Board of Directors function well as a team and make decisions based on the vision and mission.
Poor prognosis